How to check your IGET vape is genuine
Counterfeit IGET devices are widespread in Australia. Every real IGET carries a security code you can verify yourself in under a minute — here's exactly how, and what a fake looks like.
Verify in four steps
1. Find the code on the box
New packaging: an orange security code printed on the outer box. Older packaging: a QR code with a scratch panel hiding a unique string.
2. Photograph the orange code
IGET's verification page uses Cypheme image recognition — take a clear, well-lit photo of the whole orange code, no crop, no flash glare.
3. Or scan the older QR code
Scratch the silver panel, scan the QR with your phone camera and enter the revealed code on the verification page.
4. Check the result
First-time pass = genuine. Already-scanned, failed or missing = counterfeit. Never vape a device that fails verification.
Six signs of a fake IGET
- Price is dramatically below the going rate for the model
- No security code, or a code that has already been verified by someone else
- Blurred logos, wrong shade of packaging, or spelling errors on the box
- Puff count or nicotine strength on the label doesn't match the official model spec
- Loose mouthpiece, rattling battery, or a device that arrives already partly discharged
- Seller can't tell you where the stock came from
Frequently asked questions
How do I know if my IGET vape is real?
Every genuine IGET box carries a security code. Newer packaging uses an orange Cypheme code you photograph, older packaging uses a scratch-and-scan QR code. Both are checked on IGET's official verification page. If the code fails, has already been used by someone else, or is missing entirely, treat the device as counterfeit.
Where is the security code on an IGET box?
On new-style packaging the orange code sits on the outer box, usually on the back or base panel. On older packaging you'll find a printed QR code with a scratch panel underneath revealing a unique verification string.
What does a fake IGET vape look like?
Common signs are blurry or off-colour printing, missing or duplicated security codes, incorrect puff counts on the label, loose mouthpieces, spelling errors on the box, and prices far below market. Counterfeit devices are not quality-tested and can use unregulated batteries and e-liquid.
Are the vapes sold by iget express genuine?
Yes. We source directly through authorised IGET supply, and every device we ship carries a verifiable security code you can check yourself on IGET's official verification page before you use it.
My code failed verification. What should I do?
Stop using the device and contact us with a photo of the box and the code. If you bought it from us we'll replace or refund it. If you bought it elsewhere, report it to the seller and to IGET through their verification page.
Do older IGET devices still verify?
Yes. IGET keeps both the old QR system and the new orange code system live, because two packaging types are still circulating in Australia.
Buy stock that always verifies
Every device we dispatch carries a live security code. Browse the current range and check your code the moment it lands.