The IGET Care Program explained
IGET runs a free customer program for adult users of genuine devices. Here's what members actually get, how to register from Australia, and how it sits alongside the after-sales cover you already have with us.
What members get
Direct product support
Talk to IGET about device behaviour, firmware-level quirks and warranty questions on registered devices.
Member rewards
Periodic member-only offers and giveaways run by IGET for registered users.
Early access
Registered members hear about new models and flavour drops before general release.
Genuine-only
Registration is tied to genuine devices, so verifying your security code first is worth doing.
Our cover, on every order
- • Faulty device replaced or refunded — send your order number and a photo.
- • Every unit carries a live security code you can verify before use.
- • Same-day dispatch on orders placed before the daily cut-off.
- • Australian support that answers, without a ticket queue overseas.
Frequently asked questions
What is the IGET Care Program?
It is IGET's own customer program. Members get direct product support, early access to new releases, and periodic member rewards. It is run by IGET on their official site, not by retailers.
How do I join the IGET Care Program from Australia?
Open IGET's Care Program page on igetvape.com and register with your details. Registration is free and open to adult users. Keep your device box handy — the security code helps IGET confirm you own a genuine device.
Does joining affect my order with iget express?
No. The Care Program is IGET's brand-level program. Your order, shipping and returns with us are handled by us, and our after-sales cover applies regardless of whether you join.
My device stopped working. Who do I contact?
Contact us first if you bought it from us — it is faster. Send your order number and a photo of the device and box and we'll organise a replacement for any genuine faulty unit.